PROBLEM RESOLUTION & PERFORMANCE
The Stampede is committed to ensuring a safe and respectful environment, where integrity and trust are at the foundation of our relationships. Sometimes challenges arise that are difficult to resolve, whether it be an interaction with another Volunteer, a disagreement about operations, or a misalignment about performance and expectations. Regardless of the situation, Volunteers and Employees are encouraged to speak up, and the Stampede is committed to providing a safe environment for you to do so. It is important to recognize that while you may not agree with every decision or outcome, we value open communication and believe that addressing concerns early can prevent misunderstandings from escalating. Volunteer Services helps support problem resolution by providing guidance and mediation where required.
ESCALATION
Volunteers are always encouraged to address challenges directly and constructively, striving to resolve issues on your own where possible. If you are unsuccessful in resolving the matter, you should speak to your Volunteer Leader. Often, this is the most effective way of working through an important concern as quickly as possible. If the matter precludes working directly with your Volunteer Leader, you can contact Volunteer Services for additional guidance and support. On the next page is a basic escalation model that Volunteer Services aligns its guidance with. Every situation, however, can be different and sometimes Volunteer Services will recommend a specialized escalation path. In most instances, when reporting to an internal resource, a prompt problem-solving and/or investigation will resolve the problem or issue. The Stampede has defined policies and procedures to support this process.
PERFORMANCE AND PARTICIPATION
If a situation arises where a Volunteer’s performance or participation consistently falls short of defined expectations, their leader will initiate a discussion with them. Our approach emphasizes honest, candid and timely feedback, aimed at helping you understand the expectations and support you in improving your performance. We see these conversations as an opportunity for growth and alignment. However, if a Volunteer acts in a way that is not consistent with our values and expectations, we are committed to handling the situation with fairness and consistency. Our approach to managing performance issues is generally progressive, meaning we start with less severe actions and escalate as necessary. Depending on the situation, disciplinary steps may include verbal or written notice, suspension, or in more serious cases, termination. The matter shall normally be managed progressively, but problems of a more serious nature may require more immediate corrective action and steps may be circumvented. Our goal is always to address concerns with respect and fairness, ensuring that any actions taken are in the best interest of both the individual and the organization.
